Consumer Information (Law No. 144/2015, of September 8)
In the event of a dispute, we inform you that the consumer can resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or Online Consumer Dispute Resolution identified on the website https://webgate.ec.europa.eu/odr.
The currently existing alternative dispute resolution entities are as follows:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Generic competence
Email: [email protected]
Website: http://www.arbitragemdeconsumo.org
Center for Information, Measurement and Arbitration of Consumer Conflicts in the Algarve
Geographic area covered – contracts concluded in the District of Faro
Email: [email protected]
Website: http://www.consumidoronline.pt/
Consumer Dispute Arbitration Center of the District of Coimbra
Geographic area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: [email protected]
Website: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
Geographic area of coverage – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Email: [email protected] / [email protected]
Website: http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographic area of coverage – contracts celebrated in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email: [email protected]
Website: http://www.cicap.pt
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Geographic area of coverage – contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela .
Email: [email protected]
Website: http://www.triave.pt
CIAB – Center for Information, Arbitration and Consumer Conflicts
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: [email protected]
Website: http://www.ciab.pt
Madeira Consumer Dispute Arbitration Center
Email: [email protected]
Website: http://www.srrh.gov-madeira.pt
