Terms and conditions
Preface
In accordance with the provisions of DL no. 24/2014, of February 14th and Law no. 94/96, of July 31st, this document establishes the terms and conditions to be observed when using the website www.cherridamour.pt , as well as in the process of purchasing the products sold there, made available to its users.
Therefore, users of the website must carefully read the conditions and privacy policy before using it, as by using it or placing an order, users are consenting to be bound by these conditions.
In case of disagreement with these conditions and privacy policy, users should not use the website www.cherridamour.pt.
These conditions may be changed, freely, and without any prior notice, in order to adapt them to applicable legislation. As such, it is the users' responsibility to read the Privacy Policy and General Conditions periodically, as the provisions in force at the time of using the website and concluding the contract (as defined here) will apply.
These general conditions of sale are agreed between Cherridamour Lda, with registered office at Rua Pico de Regalados no17, Esqueiros, 4730-160 VILA VERDE, with NIF 516 619 772, – hereinafter “Cherridamour” and any user who wishes to make a purchase through the website www.cherridamour.pt, hereinafter “User”.
1st Order
1st The user can place the order through the website www.cherridamour.pt, filling in all the mandatory fields and providing their personal data. By doing so, the user expresses their full and complete acceptance of the general sales conditions, prices and characteristics of the products included in the order. All orders are subject to acceptance by Cherridamour.
2nd Orders will be subject to stock availability. The lack of stock of the ordered products, or any other reason for the impossibility of fulfilling the order, will be communicated by Cherridamour to the user. In this case, Cherridamour will reimburse the user for any amounts paid, as provided in article 19 of DL no. 24/2014, of February 14th.
3rd Cherridamour reserves the right, at any time, to remove any product from the website www.cherridamour.pt, as well as to suppress or alter any material or content, not being responsible for such fact, towards the user or third party, as well as for unavailability of the product, under the terms referred to in clause 2a of this article.
2nd Order Execution
1st After confirmation of full payment for the products, as well as shipping costs, and without prejudice to the provisions of clauses 2 and 3 of article 1, the order will be completed within 30 days.
3rd Shipping costs
1st When making a purchase in the Cherridamour online store you can choose one of two methods of accessing the order: collection in store or shipping to the indicated address.
2º Delivery of orders to the store does not involve any shipping costs.
3º The delivery of orders to the user's home, or to an address indicated by the user for this purpose, will imply the obligation for the user to bear the delivery costs, depending on the amount of products ordered and depending on the area, under the following terms:
We only deliver orders to Portugal and Spain.
4th Price and payment
1º In accordance with current legislation, prices established on the website www.cherridamour.pt must be understood in euros, with fees and taxes included, on the date of issuance of the corresponding invoice.
2º The applicable VAT rate will be that in force in the Member State of the place of delivery, according to the orders placed.
3º Prices and specifications are subject to change, without prior notice.
4º Cherridamour declines any responsibility for any errors published on the page www.cherridamour.pt.
5º In the event that the actual price of the ordered product is higher than that shown on the page, the user will be contacted to accept or cancel the order.
6º In the event that the actual price of the ordered product is lower than that shown on the website www.cherridamour.pt, the difference between the actual value and the amount paid will be returned to the user.
7th The user may use the following payment methods: Multibanco, MB WAY, Credit card.
5th Transfer of risks
6th Right of withdrawal and return
1st The user may cancel the order, without giving a reason, within 14 days from the date of the order, with a credit note valid for 1 month.
2º Shipping and return costs are borne by the user. Therefore, in the case of delivery for collection, Cherridamour may charge the user for the expenses they may incur.
3º The right of withdrawal may be exercised by the user in any way permitted by law, considering, in any case, validly exercised by sending the withdrawal information.
4 This provision does not affect the other rights granted to consumers by current legislation.
5th The right of withdrawal applies exclusively to products that can be returned in the same conditions in which the user received them, namely in the original packaging and with all documents.
6º After the return, Cherridamour will examine the products and check their conditions. If the products have been used beyond simply opening the packaging, or if they are damaged, no refund will be made.
7th Responsibility for damage suffered by products or for their loss during return is the sole responsibility of the user.
8th The intention to withdraw can be expressed using the form available on the website – Return Form. If you have any questions, please contact customer service via email at [email protected].
7th Defective products
1st If, upon delivery of the product, the user considers that it does not comply with the provisions of the order, they must immediately contact Cherridamour.
2º The collection of the product that does not comply with the conditions of the contract will be carried out by Cherridamour, which will examine the product and, if the non-conformity is confirmed, will communicate by email or telephone to the user the replacement of the product, within a reasonable period of time.
3rd Product replacement will, however, be subject to stock availability.
4º If replacement is impossible, the amount paid for the products will be returned to the user, including delivery costs.
8th Refund of amounts paid
9th Exchanges
Products purchased on the website www.cherridamour.pt can be exchanged.
If the customer wishes to exchange their item for any reason, they have 14 days after the shipping date to contact the customer support team to inform them of their intention.
1st The items available on the website must be checked to make the exchange.
2 As with return processes, items must meet certain status conditions, namely:
The article must be in perfect condition, without signs of use or any visible damage;
You must ensure that the item comes with the original label and, if applicable, branded accessories;
Come with the original bag/box, which contains the label with your shipping details. If you don't already have one, place your name or order number inside the bag.
10th Right of free resolution
The user has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason.
The deadline for exercising the right of free resolution expires 14 days from the day following the day the contract is signed.
In order to exercise your right of free resolution, the user must contact us at Cherridamour Lda, with registered office at Rua Pico de Regalados no17, Esqueiros, 4730-160 VILA VERDE, with NIF 516 619 772, telephone +351 932 144 067, email [email protected] your decision to terminate the contract by means of an unequivocal statement by registered letter sent by post or to the email [email protected].
For the free resolution period to be respected, it is sufficient that the communication regarding the exercise of the right to free resolution is sent before the end of the resolution period.
11th Effects of free resolution
In the event of termination of this contract, all payments made by the user will be refunded to the user, including delivery costs (with the exception of additional costs resulting from choosing a shipping method other than the least expensive standard shipping method offered by us) , without undue delay and, in any case, no later than 14 working days from the date on which we are informed of your decision to terminate this contract. Refunds will be made using the same payment method used in the initial transaction, unless the user expressly agrees otherwise; in any case, the user will not incur any costs as a result of such reimbursement.
The refund may be withheld until we have received the returned goods, or until you provide proof of sending the goods, whichever comes first.
In case of termination of the contract, the user must return the good(s) to Cherridamour without undue delay and no later than 14 days from the day on which the user informs us of the free termination of the contract. The deadline is considered to be respected if the user returns the goods before the end of the 14-day period.
The costs of returning the goods will be borne by you.
The user is only responsible for the depreciation of the goods resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the goods.
12th Responsibility
1º For all stages of access to the page www.cherridamour.pt, as well as the ordering process, delivery and subsequent services, Cherridamour only has an obligation of means.
2nd Cherridamour does not guarantee or be responsible for any inconvenience or damage inherent to the use of the internet network, disruption of the service, external intrusion or the presence of computer viruses, or any other case of force majeure.
3rd The products will be described and presented on the website www.cherridamour.pt with the greatest possible accuracy. If errors still occur on the website www.cherridamour.pt, Cherridamour is not responsible for this.
4. The provisions herein do not affect the rights granted to users, regarding withdrawal from the contract.
13th Processing of personal data
1º The information or data provided by users will be treated in accordance with the Privacy Policy.
2º By using the website www.cherridamour.pt, the user consents to the processing of the information and data referred to in the previous number and declares that all the information indicated is true and corresponds to reality.
3rd Personal data will be used by Cherridamour for information, dissemination and order processing actions.
4º The user is guaranteed the right to access, rectify, change or delete their personal data, simply by sending an email to [email protected].
5 Although Cherridamour collects and processes data in a secure manner that prevents loss or manipulation, using the most advanced techniques for this purpose, we inform you that collection on an open network allows the circulation of personal data without security conditions. , running the risk of being viewed and used by unauthorized third parties.
14th Viruses, piracy and other computer attacks
Cherridamour is not responsible for any damages or losses resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material, which may affect the user's computer, computer, electronic equipment, data or materials, as a result using the website www.cherridamour.pt, or downloading content from it or content to which it redirects.
15th Intellectual property
1º All elements, sound or visual, of the website www.cherridamour.pt, including the underlying technology, are protected by copyright, trademarks or patents.
2nd Users who have a personal website and wish to place, for personal use, on their website a simple direct link to the page www.cherridamour.pt, must request prior authorization from Cherridamour. Authorization is only valid if provided in writing.
3rd Any link or hypertext directed to the website www.cherridamour.pt, using framing or in-line linking techniques is formally prohibited.
4º In all cases, the use of any link, including those referred to in 2nd and 3rd of this, even if authorized, must be removed with a simple request to Cherridamour.
16th total agreement
17th Unilateral change to these conditions
1 These conditions may be changed at any time. The user is subject to the policies and conditions in force at the time they use the website www.cherridamour.pt or formalize their order, except when, by law or decision of government bodies, changes are made, retroactively.
2º In the case provided for in the second part of the previous paragraph, the changes will also affect orders that the user has formalized under the conditions subject to change.
